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Organizes your personal and home based business finances in one place. Identifies tax-deductible home business expenses. Shows your profit and loss at a glance. Creates customized invoices and estimates. Creates Schedule C reports to save you time on taxes..../ Quicken Home & Business 2011 - [Old Version] / quicken deluxe![Quicken Home & Business 2011 - [Old Version]](http://www.fishroom.org/myboard/data/pic_reply/201106/20110611052707.jpg)
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Customer Review :
Minor Upgrade from Quicken 2010 : Quicken Home & Business 2011 - [Old Version]
(running this product on Windows 7 home premium, 64 bit edition)
I have been using Quicken 2008 Deluxe for the past 3 years.
The process of sunsetting older versions is annoying, but ultimately necessary I believe. This allows the product staff to focus on making new versions better vs. endless patching of legacy products. I think staying current with this type of application is particularly important since it holds so much of your personal financial data. You really do want the latest so that encryption standards and security settings are at their maximum. Especially if you use the one step update with Quicken and the password vault.
A note on upgrading from previous versions: Make sure you have the current backup file where you can find it. The disc walks you through uninstalling the old version, converting your old data to the new version standard, and ultimately installing the 2011 version. One way overdue update is consolidating the save/backup file into a single file, vs. 3 with 2008!
The update did take awhile, it immediately downloaded patches for the newer version, which seemed to take longer than I would've thought. It also converted all the old transactions/downloads from the old data, which took awhile as well. I've been using Quicken since 2001, so I had plenty of data for it to convert.
But overall, no weird error messages or restarting, it just worked. One major gripe with 2008 was how bug-ridden the one step update process was. I managed to finally get it to work in terms of doing my IRA accounts, but always had to download transactions manually for other accounts. The 2008 software actually crashed my Windows 7 PC anytime I tried to add my Scottrade brokerage account, even after starting over with a fresh install of Quicken. Ridiculous!
So the one step update stuff has been completely revamped. I was able to add accounts like an obscure online money market account I had, as well as my checking accounts, and my Scottrade account, IRA accounts, all without crashing my machine, how quaint!
The software has apparently tried to model some aspects of Mint.com since Intuit bought them out. But if you've used Quicken before, this is very much the same software, and you will immediately know the basics of how to do everything. They didn't hide any menus/buttons, etc.
While the software is good minus the online component, I can't in good conscience give it a good or mediocre rating for the following reasons:
1. Support is non-existent. Do not bother calling because you will be routed to India where a non native English speaker will read off a laundry list script of what to do for general problems which will likely not correlate at all with the issue you may be having. You will waste your time calling these guys, and end up extremely frustrated since they will have no clue what you are talking about or why you called. This software is really better for somewhat tech oriented people who can search forums, etc. for the answers they need.
2. While impressed with the updates I've seen on 2011, Intuit has created an environment where bug fixes are miraculous and rare. They do not support their products in any meaningful way in terms of bug fixes. Applications from a software giant such as Intuit should be patched before the average user even recognizes a problem. As I pointed out previously, I've been waiting for 3 years for the "one step update" bugs to be patched. So while they say they support each product for 3 years, that really is a fabrication. Older versions are left high and dry once the subsequent version is released. This is bad customer care/support.
In other words, you should really know what you're getting into with this app. Most people would assume they could just call them up and have small problems fixed quickly and efficiently. From personal experience, when problems do arise, it can be maddening.
Unfortunately, there just isn't anything better that has the widespread use that Quicken enjoys which leads to enhanced compatibility with online services due to its sheer popularity. When you consider how long Quicken has been in the marketplace, this should be a "mature" product, much like Windows 7 or OS X, as a comparison. The main reason for this software to exist is the online integration with accounts. Sadly, the online stuff STILL doesn't work reliably, or atleast in a manner that makes any sense.
10/25/2010 update: I did decide to try adding my standard checking accounts to the One Step Update. This got a little wonky on me and actually broke my ability to download transactions manually, in addition to not adding the accounts correctly to begin with. I started getting the infamous OL 221-a error message. The error message actually directed me to Intuit's website (via an embedded link) to insure that my financial institution was supported. It had a search box and link driven letters to hop right to your institution. I clicked S for Suntrust and it told me my institution was currently not supported. After further exploring their list of "all financial institutions," I discovered that the list was completely empty. Again, this is very typical of Intuit and the support of their products. Even their own support site is quite useless.
I did remedy the issue by attempting the process again. If you have been manually d/l'ing transactions previously and want to now add the account to one step update, you will come across an option to "link to current quicken account." There was also a weird step where it requested me to setup another password to my bank; of which it completely ignored for future logins, even when it came time to add the password to the password vault, it still only accepted my old one.
10/27/2010 update: The one step update process is "missing' certain transactions on download. I am still receiving OL-221-a errors when trying to manually download like I always have since 2001. There is actually no way to directly contact Intuit by phone anymore. You fill out an online form, then wait for a call. A non English speaking rep called, whom I could barely understand, about 45 minutes later. She re-stated the problem I had outlined in the submission form and concluded with "have you upgraded to 2011 yet?" I responded yes.
This was funny and scary all at the same time to me since the form won't let you type anything in until you select which product you're using. I had selected Quicken 2011. At this point, she says "I call you back in one minute," and hangs up. That was 4 hours ago. As much as it pains me, I am now looking for new financial software after almost 10 years with Quicken. This company somehow manages to make money in spite of itself...mostly due to idiots like me who feel held captive and keep buying their software.
10/28/2010 update: It's now been over 24 hours since I contacted them for help. ;) They guarantee they'll contact you within 1 business hour from your request. This was true, but only to ask a question that could've been answered by reading the initial request, had the rep been paying attention. I am smiling right now just because the situation is so laughably bad. You could say that I'm an exception and that normally their support is stellar...but you'd be wrong.
11/2/2010 update: Still no one has attempted to contact me to help me solve my problem. I forgive them, though. I'm sure they're currently "overwhelmed" by support requests for their buggy, garbage program. I'm fairly certain that if I could talk to someone at Intuit support, I would equate it to bashing my head into my bedroom drywall for 90 minutes, so no big loss there.
A few tips I can offer for trouble shooting "one step update" or manually downloading transactions from your financial institution, for the new initiates out there:
1. Internet Explorer 8: Quicken defaults to Internet Explorer for web page viewing and basically anything else it needs done in terms of going online. Even though I am an avid Firefox/Chrome user, I recommend using IE 8 for Quicken. In Windows 7, IE 8 will prompt you for changes to inprivate filtering as well as firewall exceptions. In 1 situation, I used IE 8 for a manual download, it prompted a change in my "advanced firewall settings" under Windows 7, and voila! I could now use Firefox for downloading transactions.
2. Permissions, especially in Vista or Win 7: If you run your "everyday login" as a non-admin access user for security purposes as do many security conscious users, make sure the instance of whatever browser you are using also has the same permissions. For example, do not run an instance of Firefox as admin, but be running Quicken as a lower level user. This will break manual downloads really quick. Simplified, run your browser in the same permission level as whatever Quicken is running in. If you don't know what the hell I am talking about, then you are likely running your default logon as admin, and you will never have an issue since all of your apps automatically have administrative privileges.
Those are a couple things that can break one step update. Also, changes to your security settings, found under Tools----> Options in IE 8, can affect Quicken online services. The take home is it doesn't matter if you ever even bootup Internet Explorer, Quicken is so entangled with it that you have to pay attention to it. I found it best to take security settings all the way down to medium, see if that fixes your problem, and if it does, you can go back up from there in terms of adding security options one by one.
Of course this information (in terms of specific settings for IE) is extremely difficult to come by for the different versions, and don't expect Intuit to help you.
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